Yes, all of our deliveries are sent via courier. Once dispatched from our warehouse you will receive an email with your order tracking number. 

Nella Jade accepts the following payment methods:

·      Visa, Mastercard, and American Express debit and credit cards.

·      PayPal

·      Apple Pay

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

You can return your item(s) to us within 14 days of purchase and we will gladly offer you a refund equal to the amount paid for the goods. Shipping charges are not refundable, unless the item you received is deemed to have a manufacturing fault.

Please see our Returns Policy for further detail.

All Nella Jade towels are flat woven with care in Turkey and each tassel is hand tied with love so it’s important that you look after your towel so that you can spend many summers with it!

Please have a read of our Care Guidelines on how to look after your Nella Jade towel.